Shipping & Returns

Shipping

Fine&Candy sends the product (s) ordered by the client from Monday to Friday, from 10am to 7pm. With the exception of bank holidays, holidays and the days and times used by the logistics company, to the address indicated by the customer.

Our delivery service does not include scheduling, so delivery will be carried without prior contact by the carrier, being necessary to ensure that someone is at the delivery address. We don’t send orders to the collection, and don’t we accept cash payments on orders placed online.

Fine&Candy ships worldwide. Please proceed to the Check-Out to calculate the shipping price.

Delivery Times vary based on location as we ship from Portugal.

• Portugal (Continental and Islands): Estimated 1 – 2 business days.
• Europe: Estimated time: 3-5 business days.
• Rest of the world: Estimated time 5-8 business days.

 

Do you ship to my country?

We ship our products to worldwide.

 

What is the logistic companies, that will deliver my product?

• CTT (Postal Service)
• UPS

 

Can I order online and collect it from the Store?

Yes, this way you do not pay the shipping. You can place your order online and choose to collect in our Store in Porto-Portugal. When you are ready to pick up, you will receive news from us.

Collect in our Store: Rua de Tanger 1356, 4150-721 Porto Portugal | Schedule: Monday to Friday – 10 am. – 1 pm. | 2 pm. – 7 pm. 

 

What shipping option do you recommend?

We highly recommend tracked options (UPS). They are the fastest service providers. The postal service (CTT) it can take more time and no real time tracking option.

 

Will I have to pay any fees, taxes and charges with my order?

We are not responsible for any taxes or fees that may be incurred on your international order.

 

My product is lost in the mail, what do I do?

We are not responsible for items lost or damaged during shipping. We are also not responsible for giving your wrong shipping address.

If you have entered an incorrect delivery address, please send us an email immediately, so we can update your order if it has not already been shipped.

 

What if I refuse to collect or accept your order?

If you choose to decline our packaging, you will be responsible for any customs duties, taxes or charges incurred on your order and the cost of return to our address. This cost will be deducted in the refund of your purchase.

 

What if no one is home to receive the order?

The logistic company will leave a notify to carry out the survey of the order closer to your address (CTT – Postal Service).

You will try to resend within another time (UPS). If it is not possible to carry out the survey within the stipulated time and the order returns to our address, you will be responsible for the payment of a new cost of shipping.

See our Terms & Conditions – Shipping & Returns

 

Cancellation the order:

How can I cancel an order before shipping?

Ohhh no !!! You can cancel the order without any cost, as long as it has not yet been sent. If you wish to cancel your order you should contact immediately by e-mail geral@fineandcandy.com , indicating your name and order number. This process is indispensable to speed up the cancellation.

If the cancellation request is not made at time, the order will be sent and charged to the customer.

 

Can I cancel a personalized order?

Ohhh nooo !!! You can send us an email, but the answer will be No! We can’t cancel personalized products. When the payment is made, we begin to produce immediately your personalized product, especially for you.

For more information see our Terms and Conditions – Cancellations

 

Exchanges:

How can I exchange a product?

Ohhh, we were sad that we couldn’t meet your expectations.

You may exchange the product (s) ordered up to 14 (fourteen) days after receipt, provided that:

1. The product (s) have not been used;
2. The product (s) maintain their original features and labels intact;
3. The product (s) are complete. (All material accompanying the orders must be returned to Fine&Candy)

You should request the exchange of the product (s) by e-mail geral@fineandcandy.com , in order to indicate the product (s) your wish to exchange.

Fine&Candy doesn’t support shipping costs for exchanging products. And only makes the exchange of products by others that have in stock.

 

Can I exchange a customized product?

Ohhh no! You can send us an email, but the answer will be No!

We can’t accept personalized product exchanges the products are made exclusively for you.

 

Returns:

Can I return a defective product?

If you find that the products are damaged or defective, we ask that you report the situation, documented with photos, to geral@fineandcandy.com .

All of our manufacturing processes is handmade and sometimes we don’t control little mistakes. We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival.

 

I received my order and I think my product has a faulty.

Our products are made with high quality materials, the natural skins are more vulnerable to gets scratches or potential marks.

Each type of raw material is individual and unique and although we consider this elegant, it also means that natural spots can sometimes occur on the skin, due to its characteristics, there may be signs of veins, wrinkles or different color nuances. You should be aware that these are some subtle evidence of the purity of our materials.

For more information see our Care Advice menu or ou Terms & Conditions – Quality